Refund & Returns Policy

Last Updated: October 26, 2023

At GadgetCure+, your satisfaction is our top priority. We stand behind the quality of our smartphones and gadgets and offer a transparent return policy to ensure you shop with confidence. Please take a moment to review the terms and conditions below.

1. Returns & Replacement Eligibility

We offer a straightforward 7-day return and replacement policy from the date of product delivery.

Your item must be eligible under the following conditions:

• Unused & Sealed: The product must be in its original, unopened box with all seals, stickers, and packaging intact.
• Like-New Condition: The item must not show any signs of use, installation, or damage.
• Complete Package: All original accessories, manuals, and freebies must be included.
• Valid Proof: You must provide the original invoice or order confirmation.

Crucial Note for Smartphones & Gadgets:

• Breaking the seal means you accept the product. Once the manufacturer’s box seal is broken, the item is no longer eligible for a simple return or size/color exchange. It can only be returned if a manufacturing defect is discovered (see Section 2).

2. Handling Manufacturing Defects & DOA (Dead on Arrival)

We guarantee that your product will be free from defects upon arrival.

• Coverage: 7-day replacement guarantee for defective items.
• Report Quickly: You must report any defect within 24 hours of delivery.
• Verification Process: Our support team will first guide you through troubleshooting. If the issue is not resolved, we will arrange a pickup.
• Inspection & Resolution: The product will be inspected by our technicians. If a defect is confirmed, we will provide a free replacement of the same model.
• Alternative: If the same model is unavailable, we will offer a comparable model or a full refund.

3. What Cannot Be Returned

Returns are not accepted for the following (unless Dead on Arrival):

• Products with broken or tampered seals.
• Software, digital goods, or downloadable products.
• Opened personal care accessories (e.g., earphones).
• Items damaged by misuse, accidents, liquid, or unauthorized repairs.
• Products marked as “Final Sale” or “Clearance.”

4. How to Initiate a Return

Follow these simple steps to start a return:

1. Notify Us: Contact our support team via email at email@gadgetcure.com or call us at +8809638672923 within 7 days of delivery. Provide your order number and reason for the return.
2. Eligibility Check: Our team will verify your request against our policy.
3. Product Pickup: For approved returns, we will coordinate a pickup from your address at no cost to you.
4. Final Decision: After a quality inspection, we will process your replacement or refund.

5. Refund Policy

You will receive a refund in these cases:

• A defective product cannot be replaced.
• You cancel an order before it is shipped.
• You return an eligible, unused, and sealed product.

Processing Details:

• Refunds are issued to the original payment method (e.g., bKash, Nagad, bank card).
• Please allow 7-10 business days for the refund to be processed and appear in your account.
• Original shipping fees are non-refundable, except in cases of our error (e.g., wrong item shipped).

6. Exchanges

We only facilitate direct replacements for the same model. To get a different product, you can return your eligible item for a refund and place a new order on our website.

7. Manufacturer’s Warranty

All products come with the standard brand manufacturer’s warranty. The warranty period and coverage are determined by the brand.

• After the 7-day return period, all hardware issues are handled under this warranty through the brand’s authorized service centers in Bangladesh.
• Our team is here to assist you in navigating the warranty claim process.

8. Contact Us

Got questions about our policy? We’re here to help.

• Email: email@gadgetcure.com
• Helpline: +8809638672923
• Address: Shop #XXX, Road #YYY, Dhaka-120Z, Bangladesh